SHIPPING AND ORDER DETAILS
ULTRA SHORT RUN
General
Please allow 4 to 8 weeks for product to ship. Rush options are available. Typically shipping transit times are 2 to 4 business days from ship date. Expedited shipping options may be available. Times mentioned here are to Canada and if shipped to other countries extra time may be required. Shipping to Canadian address do not require signature and will be delivered without one unless requested otherwise. Processing times do not include Saturdays, Sundays and holidays. Ultra Short Run orders are processed online. During Checkout you will see the total price, including taxes, shipping and handling charges, in Canadian dollars before you place your order. Your credit card will be charged in Canadian dollars according to the charges displayed during Checkout.
Order Tracking
Once your order is shipped, you will receive an email notification with a tracking number. You can also view tracking information if you have a greatcanadianwater.com account. Log in to {My Account} and select {Order History & Tracking} to find out the status of your order. If your order has not arrived within the estimated delivery schedule above, please contact us at 1-844-709-3855 or by email at info@greatcanadianwater.com
Terms and Conditions
For the Ultra Short Run and other orders where a box-by-box courier-style delivery is used costs and delivery service needs will be handled by the customer in the website checkout section.
PALLET PLUS
Please allow 13 to 16 business days for product to ship. Rush options are available upon request. Transit times will depend on your region and range from 1 to 11 business days depending on selected shipping method (ie. road, rail, air) and service level (ie. standard, overnight, etc).
Order Tracking
Contact your Sales Representative for updates on the status of your order shipment.
Terms and Conditions of Shipments
Freight charges will be billed additional for increase in fuel surcharges and extraordinary delivery situations such as inside delivery. All freight quotes are based on deliveries from the back of the truck or a loading dock without driver assist, unless otherwise noted. Carrier shipping transit days are approximate and are not guaranteed unless the fee is paid to guarantee normal ship days. Even under guaranteed normal ship day service, the truckers responsabilty is limited to the amount of the freight invoice. Great Canadian Water Company Ltd (henceforth also referred to as “GCW”) is not responsible for product(s) once GCW has transferred control to the freight vendor. All accessorial charges or difficult deliveries will be billed to your account. Inside delivery is quoted as reasonable and does not technically include stairs, difficult-to-reach locations, or great distances. Extra charges or refusals may apply. If you are not available and an accessorial charge decision must be made, GCW will perform the necessary service and bill you the proper charge. Residential delivery service applies to any normally non-commercial address. Businesses in homes are considered residential deliveries. If in doubt ask for verification of your particular situation. In all cases if residential delivery is performed you are responsible for that accessorial charge. Re-delivery charges can be higher than the accessorial estimate. Any additional services required will be billed over and above the re-delivery and initial freight charges. Deliveries are subject to all terms and conditions located on the Shipping Bill of Lading. For deliveries to cold regions and where heated service is required to assure product does not freeze, charges for heated service will apply.
Terms and Conditions of Sale
Terms and Conditions of Sale: All sales are final upon order and are not returnable. If an order is cancelled the customer is responsible for all incurred costs up to the time of cancellation, including but not limited to artwork, setup charges, proofs, label printing, raw material/components and finished product. Accounts are on a C.O.D., Cash, Certified Check basis until other arrangements are approved.
A returned check charge of $35.00 per occurrence will be charged for all returned checks. All accounts are liable for all reasonable collection costs, attorney fees, court costs, and/or any other costs associated with a collection action so as Great Canadian Water, its assignees, or companies it represents will net a minimum of the amount due with interest, which is billed at two percent (2%) per month. Account agrees to pay interest at a rate of two percent (2%) per month on all overdue balances. Requests of proof of delivery are subject to a $10.00 charge per shipment. The charge will be cancelled if delivery was not made as invoiced. Account agrees to all prices, fees and terms as presented in the pricing sheets. Prices are subject to change with thirty (30) days written notice. All claims for internal damages must be made within 72 hours of receipt of goods to be considered valid. Claims for external damages must be noted on the bill of lading at the time of delivery to be valid. We will not be responsible for any claims if there is no exception noted on the delivery bill of lading. All parties agree to have any and all legal actions subject to the laws and provisions of the legal jurisdiction selected by Great Canadian Water Company Ltd for any and all actions. In any case, no matter the fault, Great Canadian Water’s liability is limited in all cases to the amount of Great Canadian Water’s invoice.
ALL ORDERS
Our Guarantee Although all sales are final, we stand behind our product and our name and work diligently to satisfy every customer. We work with every customer on a case-by-case basis to resolve all issues when they arrive. We guarantee all our products for quality and consistency. Missing or Damaged Product Please contact us at 1-844-709-3855 or by email at info@greatcanadianwater.com for assistance with missing or damaged items.